shecy pearl jewelry

Your best and most trustworthy pearl jewelry supplier since 1994. Over 200,000 happy customers have experienced Shecy's lifetime excellence.
Shipping and Return FAQ

1. How will my package be shipped?

We offer free shipping for all orders through EMS Express. If you prefer FedEx, DHL, UPS, or another carrier, we can accommodate you—but you will be responsible for shipping charges. We will ship your purchased items within half an hour to a full day of receiving payment. If you have further questions about our shipping, please contact us at 0086-773-3891700—we'll call you if it's easier for you—or email us at info@shecypearljewelry.com.

2. When will my orders be shipped?

We'll ship your order within half an hour to a full day after receiving payment.

3. What's the shipping charge through different carries?

Our shipping is free through EMS Express, so you will incur no extra fees or charges for shipping. However, if you choose to use another courier service, the shipping charges will be your responsibility. Depending upon your situation, we may be able to help you determine your shipping costs.

4. How will my order be packed?

We will place your order into a beautiful jewelry box at no extra charge, then pack it carefully into a box to ship. We'll use all precautions available to make sure your order has a safe, smooth ride.

5. Will I be billed duties and taxes?

It's possible, depending on your local customs office and the laws of your country. We cannot control whether you pay duties and taxes, and have no way of determining how much these fees might be. If you have questions about duties and taxes, we encourage you to contact your local customs bureau or post office.

6. Is my package insured?

Your package is guaranteed by Shecy Pearl Jewelry. If you are not satisfied with your order when you receive it, we offer full refunds. In addition, if your order is lost in the mail or damaged upon arrival, contact us at 0086-773-3891700—we'll call you if it's easier for you—or email us at info@shecypearljewelry.com.

7. How do I know that my item has shipped?

When we ship your order, we'll send you an email confirming the time it was sent, with a link to the carrier's tracking page. There, you can check your package's location in real time. If for some reason you do not receive the confirmation email or have additional questions, please call us at 0086-773-3891700—we'll call you if it's easier for you—or email us.

8. What if I have not yet received my order but it shows that it has shipped?

Shipping times vary depending on your location. Postal EMS Express averages five working days for delivery. If you have not yet received your package after five working days or have other questions about your order, give us a call at 0086-773-3891700—we'll call you if it's easier for you—or email us at info@shecypearljewelry.com.

9. When will my order arrive?

It depends on where you live. Although our shipping service, Postal EMS Express, usually delivers within five business days, it may take longer for some rural or remote areas. If you have specific questions about your order, get in touch at 0086-773-3891700—we'll call you if it's easier for you—or email us at info@shecypearljewelry.com.

10. What's your return policy?

Our goal is to delight every customer, every time. If for some reason you're not absolutely delighted with your order, you can return it within 60 days for a full refund or a free replacement—whichever you prefer. You will be responsible for shipping charges when you send your order back to us. If you wish to make a return, pack your order in the original jewelry box, and include the completed Return Instructions form. Please specify the reason for your return, and whether you'd like a refund or a replacement. We strongly encourage you to use a traceable method when returning your order.

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