Fast and convenient 90 days money back! Your worry-free shopping!
Our goal is to make your shopping at ShecyPearlJewelry.com a worry-free experience. If you're not satisfied with your order, you can return it within 90 days of purchase for a full refund or a replacement - whichever you prefer.
Retain all documents and keep the jewelry as possible as you can in its original condition, send them all back to ShecyPearls. We will inspect the return merchandise right after we receive it, and timely inform you the status of how we handling this issue.
It is fast and convenient! With only four easy steps
Step 1 : Email us and tell us the basic information of your order, including date of your purchase, pearl jewelry you bought and amount you paid. Tell us what you want us to help, return or replace etc. If the returned product hasn't any quality defect, please send us the return request within 7 working days when you have received the package.
Step 2: Our service staff will contact you within 48 hours to discuss the return details. This will include where to return and other details of return/replacement, after our return approvement, please send back the package within 7-10 days.
Step 3: Retain all documents and keep the jewelry as possible as you can in its original condition, send them all back to ShecyPearls. Shecy's quality control staffs will inspect the return items when we receive it. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, you would be responsible for the two ways shipping fees and USD25 would be deducted from your order amount as the sending shipping fee.
Step 4: The refund will be issued after the returned item is received, inspected and deemed acceptable for restocking by our Quality Control department. Refund or replacement can be arranged within 7 days upon items' arrival at Shecy. If an item is deemed unacceptable for restocking, the returned item will be reshipped to the customer at the customer's expense. ShecyPearls does not offer any monetary compensation in the event that the customer requests the disposal of a returned item that is deemed unacceptable.
The below items are not returable:
1. Damaged Jewelry
Our quality control staffs inspect every item prior to shipping. If the items have already been damaged when you receive it, please keep it in the condition as possible as you can then contact us for a solution. That damage could happen in delivery and we can replace or refund to you. If your jewelry is damaged by you, please don't worry, we can fix it for free. All ShecyPearls jewelry are under a lifetime maintenance provided by our professional jewelry worker. please note shipping fee and material cost are not included in this service.
2. Worn Jewelry
Shecy's 90 days refund policy is not applied to jewerly that is not in its original condition or has any sign of wear or alternation.
3. Tailor-made Jewelry
Any pearl jewelry with K gold is regarded as tailor-made jewelry.Tailor-made Jewelry is a service that Shecy provided to make our customer get the exact jewelry they like. The order is completed under a well communication between you and Shecy's customer service staffs.
We will ask for your confirmation on the design and finished items before we send the jewelry to you. Tailor-made Jewelry is such a unique one and might represents your one-of-a-kind taste and personal style, so it is NOT returnable. But you are welcome to send it back for modification.Your understanding is highly appreciated!
Return Shipping Cost
We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, you would be responsible for the two ways shipping fees and USD25 would be deducted from your order amount as the sending shipping fee.
About Gift Card and Coupon
Gift Certificates issued for exchanges cannot be redeemed in cash or any other form of monetary refund.
ShecyPearls' high reputation in jewelry industry is basing on our high quality pearl jewelry as well as our excellent customer service. To us, your satisfaction with our pearl jewelry and service is the best reward for our works.
Order from Shecy Pearls, enjoy your worry-free shopping!