For your convenience, we've collected the questions our customers most often ask, and provided the answers here. If you don't see your question on this page, please contact us and we will get back to you quickly with an answer.
It's never been easier to buy pearl jewelry online. Just place the products you wish to buy in the electronic shopping cart by clicking "Add to Cart". If you want to see how many items you have in your cart, click "View Cart". When you're ready to complete your order, click "Checkout" and follow the easy instructions to complete your order and select your payment option. If you have any questions, feel free to contact our customer service team by calling 0086-773-3891700—we'll call you if it's easier for you—or email us at firstname.lastname@example.org We'll be happy to answer your questions.
No—if you resubmit, this could result in a double charge. If you are unsure whether your order went through, contact us by phone at 0086-773-3891700—we'll call you if it's easier for you—or email us at email@example.com and we will be happy to assist you.
If you've unintentionally submitted a duplicate order, contact us right away at 0086-773-3891700—we'll call you if it's easier for you—or email us at firstname.lastname@example.org and we will be happy to assist you.
Once you put an item in your shopping cart, you can take it out again by clicking "View Cart", checking "Remove" for the item you wish to remove, and then clicking "update".
We accept PayPal, credit card, and bank transfer payments.
Using your credit card in our online pearl jewelry store is just as safe as using it in your neighborhood restaurants and stores. We use the latest online security measures, including data encryption, server authentication, and message integrity. In addition, we are a registered, valid, legal, and trusted corporation. We are regulated by the Chinese government, our products are rigorously examined by an official Chinese quality control center, and we have been in business for over ten years. We are one of the most trusted names in pearl jewelry, whether online or off.
We take great care with every order we process. We pack each item into a beautiful jewelry box at no extra charge—except for our fine pearl jewelry sets, which must be packed separately. We include an official appraisal certificate with each order. If your package is damaged upon arrival, please contact us at 0086-773-3891700—we'll call you if it's easier for you—or email us at email@example.com
Yes, we do offer discounts to qualified wholesale and corporate customers. Please call us at 0086-773-3891700—we'll call you if it's easier for you—or email us at firstname.lastname@example.org for more information about our corporate account services.